SHAMBADUNIA LTD is authorized to carry on importation, exportation, general merchandise, supply, distribution, trading, buying, selling, marketing, and dealing in goods, commodities, materials, products, and services locally and internationally. This Refund Policy explains how returns, cancellations, exchanges, replacements, service credits, and refunds are handled for orders and transactions made through the website or any authorized sales channel.
1. Scope of this Policy
This policy applies to:
a. General merchandise
b. Import and export related supply orders
c. Distribution and trading transactions
d. Local and international supply arrangements
e. Goods, commodities, materials, and products listed on the website
f. Related lawful services offered through the website
2. Eligibility for Refund, Exchange, or Replacement
A customer may be eligible for a refund review, exchange, replacement, service credit, partial refund, or full refund where:
a. The wrong item was supplied
b. Goods delivered were materially damaged on delivery
c. Goods received were materially different from the confirmed order
d. A duplicate or unauthorized payment is confirmed
e. The company is unable to fulfill a paid order for reasons directly attributable to it
f. A product is defective at the point of delivery or collection
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Used, altered, or damaged goods after delivery
b. Goods returned without reasonable proof of purchase
c. Goods returned outside the stated return period, except where applicable law requires otherwise
d. Custom sourced, specially imported, reserved, or made to order goods
e. Importation, exportation, customs, shipping, freight, handling, warehousing, or delivery charges already incurred
f. Goods damaged due to misuse, improper storage, or unauthorized repair after delivery
4. Returns Window
Customers should inspect goods upon delivery or collection and notify the company of any complaint within five business days unless a different period is stated for the item or transaction.
5. Condition of Returned Goods
Returned goods must ordinarily be:
a. Unused
b. In substantially original condition
c. Accompanied by proof of purchase
d. Returned with packaging, manuals, tags, and accessories where applicable
This condition requirement does not apply where the complaint concerns wrong delivery or a verified product defect.
6. Importation, Exportation, and Distribution Orders
Where the company sources, imports, exports, reserves, or arranges distribution of goods for a customer, cancellation after order confirmation may attract deductions for supplier charges, customs expenses, freight costs, logistics fees, exchange losses, and other nonrecoverable expenses already incurred.
7. Refund Review Procedure
To request a refund, exchange, replacement, or billing review, the customer should contact SHAMBADUNIA LTD using the support details published on the website and provide:
a. Customer name
b. Order or invoice reference
c. Date of purchase
d. Description of the issue
e. Supporting photos or correspondence where relevant
The company may review the request and ask for additional information before making a determination.
8. Available Remedies
Where a claim is accepted, the company may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair where applicable
d. Store credit
e. Partial refund
f. Full refund
9. Refund Timing
Approved refunds will ordinarily be processed to the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks, payment processors, freight refund cycles, and other intermediaries.
10. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. SHAMBADUNIA LTD reserves the right to contest unjustified chargebacks and restrict future transactions where there is evidence of fraud, abuse, or bad faith conduct.