SHAMBADUNIA LTD respects the privacy of its customers, website visitors, and business contacts. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected in connection with orders, payments, deliveries, and related website interactions.
We may collect:
a. Full name
b. Email address
c. Telephone number
d. Billing and delivery address
e. Order and transaction information
f. Payment information processed through authorized service providers
g. Customer service communications
h. Shipping, freight, customs, and supply instructions where relevant
i. Device information, browser details, IP address, and website usage data
j. Cookies and similar tracking technologies
We may use information collected to:
a. Process orders and payments
b. Arrange deliveries, imports, exports, and distribution
c. Communicate regarding order status, shipping, support, and complaints
d. Improve website functionality and customer experience
e. Detect, prevent, and investigate fraud or misuse
f. Maintain internal records
g. Comply with legal, tax, audit, customs, trade, and regulatory obligations
Where applicable law requires a lawful basis, SHAMBADUNIA LTD may process information on the basis of contract performance, legitimate business interests, legal compliance, fraud prevention, dispute management, and consent where consent is specifically required.
SHAMBADUNIA LTD does not sell personal data. Information may be shared where reasonably necessary with:
a. Payment processors
b. Delivery, freight, shipping, logistics, and customs partners
c. Technology and hosting providers
d. Professional advisers
e. Regulators, auditors, customs authorities, law enforcement, or competent authorities where required by law
Information is retained only for as long as reasonably necessary for order fulfillment, shipping and customs compliance, support, legal compliance, accounting, audit, fraud prevention, dispute resolution, and legitimate business records.
SHAMBADUNIA LTD takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.
Subject to applicable law, users may have rights to request access to their personal data, request correction, request deletion in appropriate cases, restrict or object to certain processing, and withdraw consent where consent applies.
The website may use third party services such as payment gateways, delivery tools, freight services, customs service partners, hosting services, or analytics platforms. SHAMBADUNIA LTD is not responsible for the independent privacy practices of third parties not controlled by the company.
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website with the updated effective date.